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Do I have to bring any documentation on the day of check -in?

You will need to present your reservation voucher upon arrival at the Hotel. The hotel may ask for further documents such as photo ID or Passport.

Can I change or add a guest/s name?

If you need to change the name of a guest or add a name on your reservation, please contact us as soon as possible. For a Non-refundable reservation, we cannot guarantee the change, but we will do our best. Please note name changes may have additional charges.

Do I have to pay anything else upon arrival?

Depending on the destination, you must pay a municipal tax, upon arrival or upon departure from the establishment. This amount varies from city to city and depends on local legislation; For this reason, we recommend that you carefully read the details of your reservation.

Do I need a credit card?

You will need a credit card to pay for your reservation, on the payment date. Some hotels may request a credit card as a guarantee upon arrival, but it does not have to be the same one you used for your reservation.

How and when can I get my invoice?

You can only request your invoice once your stay has been completed, by sending us an email. You must specify if the invoice is in the name of a company or individual.

Have I made my reservation correctly?

Once you finish the reservation process, you will receive a confirmation email with your voucher attached and the number of your reservation. If you do not receive this email, please check your spam and other folders before contacting us.

Can I make a modification or cancellation?

 

An Non-refundable (NRF) reservation cannot be cancelled or modified after payment, according to our reservation policy.

If your reservation is free cancellation (NOR) booking, it is possible to cancel it at any time before the payment date. Once the payment has been completed, it works as an NRF, so it will not be possible to cancel it free of charge.

Please keep in mind that each modification request must be reviewed by our reservation center and you will receive an email within 48-72 hours.