Issues at the hotel

• The hotel is closed or doesn't have my booking

If you arrived at your accommodation and it is closed, please contact our customer service team so they can work on this as quickly as possible to give you a solution.

• I have been assigned a different room than the one I booked

If this situation occurs, we recommend you to speak to the hotel reception first. Sometimes it is a simple mistake and they can quickly solve it for you.

If they are unable to resolve it, please contact our customer service team so we can work on this issue internally and offer solutions.

• The hotel did not meet expectations or the information provided on our website

In the event that you find yourself unsatisfied with the accommodation you've booked during your stay, we suggest reaching out to the hotel reception as your first step. They are usually best equipped to promptly address any issues you might have.

If the hotel is unable to resolve the matter, our customer service team is here to assist. Feel free to provide photographic evidence if available, as this can expedite the process and help us better understand your situation.

Remember that you can access our customer service contact information specifically for your country in the header of our website.